Refund Policy

All License Sales Are Final

All license purchases, including fixed-term licenses, purchased extensions and Charts NFT purchases, are final and non-refundable, except where a refund is required by applicable law.

Review the license duration, market capacity, system requirements, installer availability and payment amount before completing your purchase. We do not offer discretionary refunds, prorated refunds, credits or reimbursements for a change of mind, unused time, poor trading results, device or connection problems, failure to operate your computer, or suspension or termination of access.

Service Discontinuation and Charts NFT Utility

Permanent discontinuation of ProfitBot’s software or services, or the dissolution, liquidation or cessation of operations of the company operating ProfitBot, does not entitle you to a discretionary refund, prorated credit, reimbursement, replacement license or compensation for unused time or lost NFT utility. This includes fixed-term licenses and extensions with expiration dates after the discontinuation date.

A Charts NFT lifetime license is tied to the operational lifetime of the applicable ProfitBot software and services, as described in the Terms of Service. Continued ownership or transferability of an NFT does not guarantee continued utility or service availability.

Downtime, Errors, Updates and Loss of Use

License purchases are final and non-refundable. We do not provide refunds, prorated refunds, credits or reimbursements for temporary downtime, service interruptions, software errors, bugs, maintenance, required updates, compatibility changes, or the unavailability of a supported market, integration or third-party service.

This applies when an issue prevents you from accessing or using some or all ProfitBot features, including trading automation, for part of your license period. Troubleshooting, repairs, updates or restoration of service do not create an entitlement to compensation for lost usage time, missed trading opportunities or trading losses.

Fixed-term license periods continue to run during these events. Downtime, errors, maintenance or required updates do not automatically pause, reset or extend a license’s expiration date. You are responsible for installing required updates and maintaining compatible hardware, software, connectivity and third-party services.

These provisions apply except where a refund or other remedy is required by applicable law.

Payment and Activation Problems

If a verified payment did not activate the purchased license or appears duplicated, visit Contact with your public payer address, transaction signature and purchase reference. Never send private keys. We review verified payment and activation records to resolve technical errors, including correcting license activation or an incorrectly recorded license period. Contacting support or requesting a technical review does not change this no-refund policy.

Incorrect Blockchain Transfers

Transfers to the wrong network or address, amounts sent without a valid purchase reference, and payments made to an impersonator may be unrecoverable. We cannot reverse blockchain transactions or recover funds from wallets we do not control.

Affiliate Split Payments

A referral commission is transferred directly to the registered affiliate as part of the purchase transaction. An affiliate-attributed purchase is subject to the same final-sale and no-refund policy as any other purchase.

Trading Losses and Third-party Fees

We do not reimburse trading losses or network, exchange, RPC, AI or other third-party fees. Third-party fees are governed by the relevant provider’s terms. We do not guarantee a profitable strategy or recovery of lost assets.

Digital Delivery and Applicable Law

Where applicable law requires express consent before immediate digital delivery affects a cancellation right, the required consent must be obtained before delivery. This policy applies to the fullest extent permitted by applicable law.

How to Contact Us

Visit our Contact page for payment-record or activation issues.